> ## Documentation Index > Fetch the complete documentation index at: https://docs.cogniagent.ai/llms.txt > Use this file to discover all available pages before exploring further. # Conversational AI > Build multi-agent AI conversations with Conversation Flows — visual canvas, automatic routing, all channels in one place. CogniAgent builds conversational AI with **Conversation Flows** — a visual canvas where a team of AI agents work together, automatically routed by the platform based on what the user says. What it is, when to use it, the building blocks. Build your first multi-agent flow in 10 minutes. ## What you can build * A web chat assistant that triages user intent and hands off to specialists. * Email-based support that replies in-thread, escalates to humans when needed. * Slack or Teams bots that live inside the channels your team already uses. * Voice agents that answer inbound calls or place outbound ones. * Outbound campaigns that initiate conversations on schedule. All of this is built on the same multi-agent canvas, with the same routing, capabilities, and deployment model. ## Core features Connect agents with routing edges. The platform picks the right agent for each turn based on plain-language activation prompts. Write your company introduction once, every agent inherits it. No duplication. Widget, Gmail, Outlook, Slack, Teams, Phone — all in one configuration. Try the flow with live routing traces before deploying to real users. Give agents search access to your indexed documents and policies. Agents can call any of 2,700+ apps as tools — send Slack messages, look up Shopify orders, etc. ## Next Flows, actors, edges, focus modes — the conceptual foundation. A complete worked example.