“Create a customer-support chat agent with two actors — Triage and Returns. Give Returns access to my Shopify integration. Deploy it.”
“Build a workflow that runs every morning at 9 AM, fetches new Stripe charges from the last 24 hours, and posts a summary to Slack.”
“Add a code step that reads every row of my Leads sheet and posts each qualified lead to #sales.”…and the AI does it, calling the right tools in the right order.
What you can do via MCP
The MCP server exposes 40+ tools covering:Chat & Voice Agents (conversation flows)
Create, update, and delete agents. Manage actors, edges, channels, and capabilities.
Workflows (applications)
Inspect and edit workflows (applications) — triggers, actions, logic, executions.
Integrations
Browse the 2,700+ app catalogue, set up new connections, inspect existing ones.
Test and operate
Start test sessions, read events, send messages, deploy, undeploy, end conversations.
Why this is useful
For operators: build complex Chat & Voice Agents and workflows by describing them. The AI handles the wiring — actor configs, routing edges, capability setup — and you focus on the design. For developers: the same MCP tools are available programmatically. Build agents and workflows from scripts, generate documentation, sync them across environments. For enterprises: standardise agent and workflow patterns across teams. A central “AI assistant” can create workspaces, provision base agents and workflows, and onboard teams to spec.Getting started
1. Open API access in Workspace settings
Click the workspace switcher at the top of the left sidebar, then Workspace settings.
Workspace switcher → Workspace settings.

Workspace settings → API Access. Create a key on the left, copy the matching MCP config on the right.
2. Create a workspace API key
Under Create a workspace API key, type a descriptive name (e.g.Production MCP integration) and click Create new key. CogniAgent shows the full key once — copy it immediately. After you close the dialog, only a truncated preview (e.g. cwk_58c32340…) is visible.
The key list shows when each key was last used, so you can spot unused keys and revoke them.
3. Copy the MCP config for your client
The Connect to MCP card on the right has tabs for Claude, Cursor, Codex, and a rawcurl check. Pick your client, replace YOUR_WORKSPACE_API_KEY with the key you just created, and paste.
- Claude
- Cursor
- Codex
- curl (smoke test)

/mcp in Claude Code.Claude Desktop — paste the block below into mcpServers in claude_desktop_config.json, then restart:4. Verify it’s working
Ask your assistant something simple:“List my Chat & Voice Agents.”The assistant should call
list_conversation_flows — the tool that lists your Chat & Voice Agents (conversation flows) — and show the result.
A worked example — building Sales Triage by prompt
Open your assistant and paste:“Build a Sales Triage chat agent in my workspace. It should have three actors: a Triage actor that asks one qualifying question, a Product Specialist who answers product questions, and a Pricing Specialist who handles pricing. The agent should be in Responder mode. Set the global context to introduce Acme Inc., a SaaS company with two products: Acme Pro at $49/seat/month with a 14-day trial, and Acme Enterprise with SSO, SLAs, and a dedicated success manager. Wire routing so Triage hands off based on user intent — to Product Specialist for product questions, to Pricing Specialist for pricing questions. Add a widget channel and deploy it. Then run a test conversation to verify routing works.”A capable assistant does all of this — typically 8–12 MCP tool calls — and reports back with the agent’s ID, the test session transcript, and the routing trace.
Discovering tools
The MCP server self-documents. Once connected, your assistant can call:read_mcp_guide— high-level guides for building Chat & Voice Agents (conversation flows), workflows (applications), integrations, focus modes.get_node_howto— per-node-type configuration shape.
Tool surface, at a glance
Tool names use the API’s words:application means a workflow, and conversation_flow means a Chat & Voice Agent. For example, applications_list lists your workflows (applications), and list_conversation_flows lists your Chat & Voice Agents (conversation flows).
Safety guardrails
The MCP server applies the same access controls as the UI:- A workspace API key is scoped to the workspace it was created in — it cannot reach agents or workflows in any other workspace.
- Destructive operations (delete, undeploy) require an explicit confirmation in the AI’s request — the server doesn’t infer.
- The Last used column on the API Access page lets you spot unused or stale keys and revoke them.
Limitations
- No bulk operations. The MCP server is designed for interactive authoring, not batch migrations. For bulk work, use the underlying API directly.
- No streaming chat with end-users. MCP is for building and operating agents and workflows. The actual user-facing conversations run on the channels you’ve configured.
- Token rotation. Tokens don’t auto-rotate. Treat them like any long-lived API key and rotate periodically.
Next
Chat & Voice Agents
Multi-agent AI conversations the MCP server can build, test, and deploy.
Workflows (applications)
Triggered automations — the other half of what MCP can manage.
Sales Triage walkthrough
The same agent this MCP example builds — but step-by-step in the UI.
Browse nodes
The building blocks an AI assistant uses when authoring workflows for you.


