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The Ask User node pauses a workflow, asks the user a question through a connected channel (widget, Slack, email, etc.), waits for their reply, and routes execution based on the answer.
Ask User node configuration form

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When to use

  • Approvals — “Should we go ahead and refund this order? (yes/no)”
  • Clarifications — “Which of these accounts did you mean?”
  • Branching on user intent — Let the user steer the workflow without writing code.

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How it works

  1. Pick the channel to send the question through. Channels are configured in your Conversation Flow or workspace.
  2. Write the question. Use {{}} to inline context from earlier nodes — e.g. Approve refund of {{order.amount}} for {{customer.name}}?
  3. Declare the expected responses (free text, yes/no, multi-choice). Each one gets its own outgoing handle.
  4. The workflow pauses until the user replies. The matching handle’s branch runs next.
Ask User replaces the older Human-in-the-loop node — it works the same way but is delivered through a real channel rather than the in-app approvals queue.

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Next steps

Conversation Flow

Wrap a richer multi-turn conversation instead of a single question.

Channels

Set up the email, Slack, widget, or messaging channel the question is sent through.